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4.0

Based on 712 reviews

Brittney Hutchins

00:18 25 Dec 21

Usually this place is acceptable even though the service has never been "great". But the service this day was the... worse. After getting seated it took about 10 minutes for someone to even say hello. Once the server came over I gave him the list of appetizers I ended with a request for a cup of chicken tortilla soup. The waiter immediately got defensive and told me that I couldn't order that. I definitely pulled the "But I get it every time card" while smiling and thinking nothing of it. He got even more defensive and told me to calm down😂😂 Sir I don't know how calm you want me to be I didn't yell or have an attitude but I did leave. As expensive as they are it makes 0 sense for the customer service to be this so under par. Please do better Update: by your response it shows the lack of customer service starts at the top. Lets not forget your establishment has a history of treating "certain" members in the community differently. I have no reason to lie about the disgusting treatment by your staff. The only one who would benefit from lying is you. Now go fix the smell of sewage in your restaurant and again do better. Merry Christmasread more

Drew Moszkowicz

01:37 21 Nov 21

We were seated right away, and the place completely filled soon after. Service was a bit slow as a result, but they... were obviously doing the best they could. Food was great and the portions huge. I took half of my lunch home for the next day. We'll definitely be going back.read more

Nathan Giles

02:23 20 Nov 21

The food is amazing! Service can be spotty, but overall pretty good. It’s almost never too busy- I live in Norfolk... and usually have to make reservations early in the afternoon on Friday’s to get a seat, but there’s always a table at Jessy’s. The tacos are the best, but all the food is amazing. The margaritas are also superb 👌🏻read more

Paul Brookes

13:42 07 Nov 21

After a cold and rainy day on the Field Hockey field, Jessy's provided a welcome respite for our family. It could have... been a warmer inside. We were greeted promptly and with a smile. We sat down immediately. Waters, chips and salsa were on the table within 3 minutes. It would have been nice if the chips were warm or at least a bit more fresh. They were decent enough and hit the spot with the salsas provided. Careful though! You only get the first basket free. Our entrees came out within 15 minutes. They were hot and most welcome on the cold day. All in all a good experience and I would recommend it for low-key dining.read more

Shawna Beattie (Rainn)

22:29 21 Sep 21

The best experience I’ve had since I been back in Norfolk! The waitress was absolutely wonderful and sweet, the... drinks were delicious, the atmosphere was perfect not overbearing and not over crowded. Then the food omg! So eye crossing good, per-portions were well over the price and the flavor was as authentic as I remember in Mexico. Bravo u you ok have a loyal customer for life in me thank you so much for the wonderful visit!read more

Sarah Claiborne

11:02 16 Sep 21

Great menu and atmosphere. Tons of variety and vegan/vegetarian options. Probably the closest to authentic Mexican food... I've had since being in 757.read more

Mayona Smith

22:10 04 Sep 21

Amazing and flavorful tacos! Happy hour.. phenomenal. Don't even get me started on the affordable prices. I am so... happy I found this place and I WILL be back again and bringing friends.read more

Nicole Park

11:33 23 Aug 21

We were actually waiting to eat at "Lil bit Nola" but the wait was about an hour so they suggested we get drinks at... Jessys while we waited. We thought this was a great idea since it was super hot outside. We are seated pretty quickly and it's not very busy. We order margaritas and quickly notice we are sweating. Turns out the AC was broken. Ok fine, we can deal with that its just drinks. We finish a round of margaritas when my nephew freaks out and tells me he needs to take my 2 year old to the bathroom to wash his hands because he just touched a MOUSE! We were in a large booth right when you enter to the left. It's old and falling apart and there's a huge gap where your back rests. Photos included for better understanding. The manager first tried to say she would give us a discount and she was super passive about it but after my husband and cousin spoke to her she comped all the drinks. We won't be going back.read more

Parke Manuel

22:32 12 Jul 21

I'm originally from San Diego and got stationed here Norfolk. San Diego has the best Mexican food and I can proudly say... Jessy's is right up there as one of the best Mexican food restaurants I've been too. Not only is the food delicious but the atmosphere gives a modern trendy Mexican vibe. They are a little pricey but damn they know how to cook. 5 out of 5.read more

Becky Bergemann

00:53 09 Jul 21

Went here for dinner with my friends on a weeknight. I wasn't taking part in it, but the happy hour specials for... margaritas was pretty good, and my friends enjoyed them. I had a seafood quesadilla and it was really good! Although a bit soggy from all the filling. The chips and salsa they put on the table are good, however I didn't like that if you wanted a refill on that, you had to pay for it. I've been to a bunch of Mexican restaurants and never been told that. Our waiter was good- he checked in on us often (but not too often) and provided good food suggestions!read more

Tara Mangosing

23:42 02 Jul 21

The service was great and everyone was friendly. They worked as a team and I really enjoyed the atmosphere. The food... came out hot and tasty. The chips and queso I ordered as an appetizer were also really delicious.read more

Austin Stover

23:19 14 Jun 21

We had a great experience at Jessy's! Beautiful indoor and outdoor seating. Friendly and helpful staff. Delicious... food. Plus 1$ of margs for happy hour! Might just have to be our next Mexican food joint!read more

Virginia Holcomb

23:59 05 Jun 21

We took my mother in-law for her birthday today. The food was excellent and the service was above and beyond. My... mother was with us and had a hard time seeing the menu when the server started reading it to her. I didn’t get his name but he was very kind and attentive. We will be back!!!read more

Johnny Twoshoes

01:15 03 Jun 21

Not sure what was worse the food or the service. 4 tacos and two cokes $30.Tacos were anemic. Waitress was more... interested in her phone than taking the order or bringing the bill. She never took the menus off the table. After several failed attempts to get her attention away from her phone I eventually walked up and handed her my credit card. Never saw a bill or receipt. Wish I could leave zero stars.read more

Gabrielle Houser

12:53 25 May 21

This place has incredible, different authentic food, and is very underrated. If you expect a Chili's, this isn't it.... But if you want real mole, well-marinated steak, or fantastic flautus, eat here.read more

Andrew Veith

02:25 23 May 21

Food was good, but the room temperature was too hot to enjoy. Not sure if there's no a/c at all or if it doesn't work.... Unfortunately all outdoor seating was taken. We would have probably stayed longer and bought more drinks, but it was just too uncomfortably warmread more

Ruth Ann Kennedy

19:46 12 May 21

Kind of a mess. Speedy with the margaritas. Slow to take our dinner order. Very long wait for salsa and chips.... Suddenly, the side of corn I'd ordered, alone. Another long wait, and the entrees finally appeared. We enjoyed our choices of salmon and enchiladas. Can't say much for the extremely slow and disorganized service. We had to flag the waitress for our check.read more

2 BIRDS PODCAST

22:23 09 May 21

Just left came for an early mother's day dinner. Understaffed, service was slow and lost they seemed like they were new... to serving. I counted at least 5-6 employees there was only 5 tables of customers and it took more than 20 mins to get drinks. The orders came out wrong. To be honest it was not a heavy crowd at the place to have such horrible and slow service. Never again.read more

Shalane

22:17 07 May 21

Ordered the special which was tacos and soup. Now don't get me wrong, the food was good. BUT the guy who brought my... food out poured my soup out all over my food and even on the rug! My food was soaked in soup! My friend order soft tacos and got hard tacos. Could not even grab a waitress to explain. They were busy with not even enough help. When they came to clean our table i explained it to two waitresses and they blew me off. Customer service is huge for me and because of this i wont be returning.read more

Kiya Pryor

14:59 29 Apr 21

I had a great time and the service was really amazing. The food definitely hit the spot and taste amazing. 10/10 highly... recommended.read more

Mariana Tenorio

23:13 01 Apr 21

I love this place! The best Mexican food in the area. I always order the pozole soup and is amazing.

Runa Hound

01:08 29 Mar 21

First time being here. Took 30 min to get a cup of water for the table and our order. There was MAYBE 6 people eating... not including us. After our food got here, we still did not get our drinks until after we finished eating. I dont know.if they had new people working or what. But train you're employees better. This was frustrating.read more

Francis Derwent

03:23 07 Mar 21

I had the house margarita and a chicken torta, and it was a great, and really filling combo. The green salsa is their... best. Margaritas are $5 during happy hourread more

Lorandia Miller

00:36 03 Mar 21

The birria tacos were very expensive for it to be so bland in taste. The dipping sauce was just watered down. I was... very disappointed. It took us over 20 minutes to even get our chips and salsa...read more

Celina Sanabria

17:09 22 Feb 21

Very tasty ! It wasn't the most welcoming place. But food was very good and nice size portions.

Phil McGourty

21:28 17 Jan 21

Food fantastic. Need at least 1 more waitress as ours was running all over. She did a great job

April Bembrey

01:19 17 Jan 21

We were not pleased with the food at all. Ordered Birria Tacos, Chicken Nachos and Shrimp Burrito. We love Mexican... food, always willing to try different restaurants. Our daughter wanted the Tacos she was so disappointed. No flavor in any of the food. The ambiance is more of a Hip Hop Mexican restaurant. Nothing traditional.read more

Karen Shireman

22:29 15 Jan 21

The service was ok. They messed up mine and my daughter's orders both. We got the steak n shrimp fajita. Well there was... no shrimp, got chicken instead tried to pass it off as shrimp. There was very little steak..But it did have good flavor...But we won't be back.. 😏read more

Sia'Wanna Freeman

18:46 15 Dec 20

Menudo fresh and one of the best I've ever had. Service is always very polite and courteous. Food served hot and fresh,... restaurant very clean. Wvould highly recommend.read more

Maya P

16:30 09 Dec 20

This place was recommended to me about 2 months ago. Drove past and had to order. I ordered the California Burrito. The... flavors went well together and the steak was seasoned to perfection. Big stuffed steak burrito with a side of fries for only $13. Will be backread more

Mammon Lord

12:33 24 Nov 20

Edit Feb 2021: There's no getting around the generally poor service here. Most of the staff just don't care. The... bartender, servers hanging out at the bar, and back of house wear no masks. When you call in they're rude. They got our take-out order wrong and -- far from apologizing -- were very short with my girlfriend. You really gamble when you come here. 4/5 times you have a bad experience. Edit: A great server can make all the difference in the world. Victoria really went above and beyond with awesome service tonight. She was friendly and helpful from start to finish. Give her a raise! Original: Inattentive service is the only real complaint about this otherwise stellar restaurant. The food is sublime; the kitchen is amazing. The ingredients they get to work with aren't always the best (for example the lobster tails are very low quality) but that doesn't stop them from turning out consistently incredible dishes. Everything looks and more importantly tastes wonderful. Their menudo is literally the best I've ever had in my life. Try a cup! The bowl is a more authentic experience and probably not a good choice for squeamish diners. The taste is phenomenal though. We always tip well so I hope that the service improves as we become regulars -- because we're coming back A LOT. 😁read more

du walton

17:48 06 Nov 20

Thalia is an amazing waitress. Very calm & professional. The manager Robert is an awful bartender. He cheats you out... of alcohol.read more

Elli P.

23:09 23 Oct 20

I’m not the type to post reviews but I was just so disappointed at this place. Not sure what happened to this... restaurant but, we came in and stood in the front for 10 minutes+ while servers looked at us and kept walking past when it wasn’t even busy. I work customer service myself so this was really unexpected, especially for this establishment. At least have someone check in with people when they walk in. Won’t be returning here for a while.read more

Elizabeth Clark

19:21 10 Oct 20

The restaurant has down and upstairs seating. Decor was lovely. There were some issues. There was no toilet seat on... the toilet in the Women's restroom, so I had to use the Men's room. The "hot" water did not work on the faucet, just cold. The food wasn't super great. I've had tons better Mexican food at other restaurants. Plus no "white sauce". They weren't very busy for a rainy Saturday mid-afternoon, but we had a hard time getting consistent service. Their mixed drinks are good. Portions are comparable to price. I wouldn't recommend this place; however, nor go back. Sorry.read more

Crystal Fay

18:54 18 Sep 20

Nice atmosphere. Drinks were good and the barria tacos were delicious

Denny DoesWork

12:51 26 Aug 20

This place is awesome. Reminds me of west coast

Kallie Sewell

01:27 26 Aug 20

The food is authentic and they have four flavors of guac, AMAZING!!!!

Christa Langley

19:03 24 Aug 20

I have had a lot of different Mexian and Tex-mex restaurants in multiple different states and the burrito that I had... here was probably the best one yet. My father in law also said his burrito was on his top 5 all time burritos. The side chiribean (or something similar) was amazing. We will absolutely be coming back.read more

Norman Ferrel

22:47 07 Aug 20

There was something spicy in the burrito, but it was so good, the chicken quesadilla was pretty good a little different... from what I’m used to but still good. The horchata though with the spicy is perfection.read more

Naomi Trader

15:49 02 Aug 20

My roommate and I came here after La H closed early. The service was amazing and the atmosphere was so lively. We... ordered two double margaritas and they were good but not amazing. The chips and salsa were also good. The highlight of my night was the CHICKEN QUESADILLA. I’m usually a very picky eater and when I tell you I literally inhaled it. The chicken was phenomenal and I even ordered another one to take home with me. We will definitely be going back!!read more

Swerve Chad

19:22 26 Jul 20

Very authentic food and flavors this is a MUST VISIT resturant. Wait staff was friendly and prompt

johnvb960011

23:16 25 Jul 20

Went there for lunch today. Literally one other couple at a table in the entire place. A male employee brought me and... my wife water almost immediately, but that was all the service we had for at least ten minutes! When we were walking out, I commented to the server that the place was empty and we hadn’t even been asked for our drink order. She looked at me like she couldn’t have cared less. The bathroom was in need of repair and they definitely have a management problem. Won’t ever go back!read more

Nichole Gil

23:48 21 Jul 20

Highly under rated place! The consume with tacos...omg! Delicious!

Audrey Richer

23:23 20 Jul 20

Peach margarita is amazing! The birria tacos with consomme are the best I've had on the East Coast! Worth it!

James Leiva

14:53 28 Jun 20

The food has no competition im the area within a 50 mile radius. Great environment the staff is friendly and welcoming.... What esle can you ask!read more

Erica Boorom

18:40 22 Jun 20

Service was super friendly, fast, and the food drinks were great! highly recommend the fish tacos and guac sampler

The Agars

02:10 13 Jun 20

The food was good, but the drinks seemed like they try to cheat us and the service was scattered and slow. We even... asked (AND PAID) for double shot margaritas, but easily noticed they were not what we ordered. We asked about it and were ignored by the staff. It stinks out first fun night out was ruined by this.read more

Chon Lashay

19:48 03 May 20

Even though we usually chose to have a potluck, my coworkers and I here at Sentara in downtown Norfolk decided to make... it a Mexican day, support a local restaurant and order from here for lunch upon a recommendation of one the nurses. Well I guess I should have gotten THAT particular dish, because my antojitos were not AT ALL what I so eagerly anticipated (no cheese, lettuce, pico, sour cream, just meat and a slice of radish). We spent $100 and got no chips, queso or guacamole with any of our orders, nor complimentary. The person that took the order was REALLY nice though.read more

Tim Walters

21:55 08 Dec 19

I was actually surprised. We were looking for a hot dog and turned the corner to see the taco bistro. I like tacos... and decided to try. Very impressed. Only has tacos, 3 exactly, between us. But they were fresh and juicy and the tortilla was great. We plan to go back to take a deeper dive into the menu. Go there and try. They also have a spot, I learned, in Ocean View.read more

Victoria M

01:29 27 Oct 19

This is a lovely location just off the main strip. We came in shortly after open for an early lunch and enjoyed a... delicious brunch. Everything tasted wonderful and the service was excellent. While it's about an hour away from home, we are certainly considering another visit if we're in the area again.read more

Amber Dye

20:31 19 Oct 19

Being in the Norfolk area so far this is best place to find decent authentic Mexican food. The service is okay, it... seems like they need to hire more people because the servers are basically all over the place. When they actually get to you they’re polite and helpful. The food is great though just be prepared for delayed service. Besides everything definitely go!!read more

reese peanut butter cups

02:35 05 Jul 19

My salmon Enchilada came out with white instead of red sauce. The difference in food from the one in oceanview vs ghent... makes it feel like they ate not the same restaurant. Are these the same.read more

Hotdog’s Mann Cave .

15:03 17 Mar 19

The food was good, but the service was not. We walked in on a Friday around 6:45, and they were getting busy, but there... were still open tables. There were three small groups waiting to be seated, but they wouldn’t take our names. It was really odd, they wouldn’t even talk to us until we had a table. I literally stood there for 15 minutes before someone spoke to me. We would have left but we were meeting someone there. Finally someone took my name and I went to the bar to wait for a table and get a drink. We asked what the specials were because it was still happy hour, the bartender said “just the margaritas”, which we didn’t want. After finally getting a table we found out they had $0.99 Coronas for happy hour, but now it was too late. After sitting the service was slow, but not terrible. There’s other Mexican places in town I’d go to before coming back here, but the food was pretty good.read more

Darren D

19:40 24 Feb 19

Fantastic experience for brunch!! The bottomless bellini was fantastic and the breakfast burrito was top notch. ... Greatly appreciated the fantastic service coupled with the amazing atmosphere in the restaurant. I look forward to coming here again.read more

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